This Refund and Cancellation Policy governs the terms and conditions regarding booking deposits, cancellations, and refunds for corporate relocation solutions provided by companyrelocare.com, operating under the brand companyrelocare. By booking our services, clients agree to comply with the timeframes and financial terms set forth below, which are structured in accordance with applicable commercial and consumer protection frameworks in Mexico, the European Union, and the United States.
Booking Deposits and Cancellation Timeframes
To reserve resources and schedule customized corporate relocation services, an initial online booking deposit is required.
- Clients may cancel their service booking and request a full refund of the initial booking deposit within 14 calendar days of the initial transaction, provided that operational resource allocation, logistical preparation, or on-site service execution has not yet commenced.
- Cancellations requested after 14 calendar days from the initial transaction date, or subsequent to the commencement of logistical planning and resource allocation, are non-refundable, as administrative and preparation costs have been incurred.
Service Modifications and Non-Completion
If a client wishes to reschedule the agreed service timeline, notice must be provided in writing at least 7 calendar days prior to the scheduled on-site execution date. Rescheduling requests are subject to operational availability. Because our services involve customized on-site transition management and resource coordination, refunds are not applicable once the on-site relocation execution has taken place or once the final balance has been settled on-site.
Refund Processing
Approved refund requests will be processed through the original method of payment used for the initial transaction. Funds will typically be credited back to the client’s account within 5 to 10 business days, depending on financial institution processing times. All refund inquiries must be submitted in writing to speedy@companyrelocare.com.